Last Updated: September 14, 2026
These SMS Terms & Conditions govern text message communications between Aquatic Gallery and customers who contact us by SMS or otherwise consent to receive text messages from us.
1. Program Description
Aquatic Gallery uses SMS messaging primarily for customer service and customer support.
Messages may include:
- Responses to customer questions and inquiries
- Product availability and product-related information
- Order-related questions and updates
- Account-related assistance
- Store information
- Customer service follow-up
- Issue resolution
- Other communications related to an existing customer inquiry or business relationship
Our SMS program is primarily conversational in nature and is commonly initiated by the customer sending a text message to Aquatic Gallery.
2. Consent to Receive Messages
By initiating a text message conversation with Aquatic Gallery, providing your mobile number and consenting to SMS communications, or otherwise opting in to our messaging program, you agree to receive text messages from Aquatic Gallery related to your inquiry, order, account, product, service, or customer support request.
Consent to receive text messages is not a condition of purchasing any goods or services.
3. Message Frequency
Message frequency varies.
Because our SMS program is primarily used for customer support, the number of messages you receive will depend on your interactions with Aquatic Gallery and the nature of your inquiry or support request.
4. Message and Data Rates
Message and data rates may apply.
Your wireless carrier may charge you for sending or receiving text messages according to your mobile service plan. Aquatic Gallery is not responsible for any fees or charges imposed by your carrier.
5. Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
After submitting a STOP request, you may receive one final confirmation message indicating that you have been unsubscribed.
You will no longer receive messages from the applicable SMS program unless you subsequently opt in again.
Other recognized opt-out keywords may also be honored where supported by our messaging provider.
6. Help
For assistance, reply:
HELP
You may also contact Aquatic Gallery through our normal customer service channels or visit:
AquaticGallery.com
7. Supported Carriers
SMS delivery is subject to the availability and functionality of participating wireless carriers.
Carriers are not liable for delayed or undelivered messages.
Message delivery cannot be guaranteed and may be affected by circumstances outside Aquatic Gallery’s control, including wireless network availability, carrier limitations, device functionality, or technical issues.
8. Customer Responsibilities
You are responsible for ensuring that the mobile number you provide belongs to you or that you are authorized to use it.
If your mobile number changes or is reassigned, you should notify Aquatic Gallery or opt out before discontinuing use of the number.
9. Privacy
Your privacy is important to us.
Aquatic Gallery does not sell, rent, trade, or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Our collection and use of information associated with SMS communications is governed by our Privacy Policy.
Privacy Policy: [INSERT PRIVACY POLICY URL]
10. Changes to the SMS Program
Aquatic Gallery may modify, suspend, or discontinue its SMS messaging program at any time.
We may also update these SMS Terms & Conditions periodically. Any updated terms will be posted on this page with a revised effective date.
11. Termination
Aquatic Gallery reserves the right to terminate or restrict access to its SMS program where necessary, including in cases of misuse, abuse, fraudulent activity, unlawful activity, or violations of these Terms & Conditions.
12. No Guarantee of Immediate Response
Text messaging is offered as a convenience for customer communication.
Aquatic Gallery does not guarantee an immediate response to SMS inquiries. Customers with urgent matters should use the appropriate customer service or emergency contact method where applicable.
13. Contact Information
For questions regarding these SMS Terms & Conditions or Aquatic Gallery’s messaging program, contact:
Aquatic Gallery
Richmond, Kentucky
Website: AquaticGallery.com
You may also reply HELP to an SMS message for additional assistance.