Last Updated: September 21st, 2026
These SMS Terms & Conditions govern text message communications between Aquatic Gallery and customers who contact us by text for customer service or support.
Text Aquatic Gallery
Have a question?
Text 859-696-2672 for assistance with aquarium questions, product information, order details, aquarium water-test results, store information, or an event you have registered for.
When you send Aquatic Gallery a text message, you authorize us to respond to that inquiry and exchange messages reasonably related to the assistance or information you requested.
Sending us a message does not enroll you in recurring notifications, promotional messages, or unrelated communications.
Message frequency varies based on the conversation. Message and data rates may apply.
Reply HELP or SUPPORT for help. Reply STOP to opt out.
Participation is subject to these SMS Terms & Conditions and our SMS Privacy Policy.
For assistance, contact hello@aquaticgallery.com or call 859-696-2672.
1. Program Description
Aquatic Gallery uses SMS messaging exclusively for customer service and customer support initiated by the customer.
Messages may include:
- Customer-service responses: Answers to customer questions about aquarium care, products, product availability, store information, account assistance, or issue resolution.
- Requested order information: Order details, order-related information, and updates specifically requested by the customer.
- Requested aquarium water-test results: Aquarium water-test results and responses to related customer questions.
- Event-related assistance: Information about events the customer has registered for or specifically asks about.
Messages may also include responses necessary to provide help or acknowledge an opt-out request.
This SMS program does not send promotional offers, sales announcements, unsolicited advertisements, general event invitations, or unrelated recurring notifications.
2. Consent to Receive Messages
Customer-initiated conversations
When you send Aquatic Gallery a text message, your inbound message constitutes your request for us to respond to that inquiry.
Aquatic Gallery may exchange messages with you as reasonably necessary to answer your question, provide the information you requested, or resolve the issue you contacted us about.
Consent is limited to the conversation or subject you initiated.
Your inbound message does not enroll you in an ongoing SMS subscription and does not authorize Aquatic Gallery to send unrelated or promotional messages.
If you later contact us about a different matter, that new inbound message constitutes a new customer-service inquiry.
No automatic enrollment
Providing a mobile number during a purchase, saving a number in a customer account, requesting a receipt, registering for an event, or otherwise providing your telephone number does not by itself authorize Aquatic Gallery to initiate unrelated SMS communications.
Aquatic Gallery sends messages under this program in response to customer-initiated inquiries and requests.
3. Message Frequency
Message frequency varies based on the nature and length of your customer-service conversation.
You will receive only the number of messages reasonably necessary to respond to your inquiry, provide requested information, or resolve the issue you contacted us about.
You are not enrolled in recurring daily, weekly, or monthly messages simply by contacting Aquatic Gallery.
4. Message and Data Rates
Message and data rates may apply.
Your wireless carrier may charge you for sending or receiving text messages according to your mobile service plan.
Aquatic Gallery is not responsible for fees or charges imposed by your wireless carrier. Contact your carrier with questions about your messaging plan.
5. Opt-Out Instructions
Reply STOP to any Aquatic Gallery text message to opt out. You may also send STOP to 859-696-2672.
After submitting a STOP request, you may receive one final confirmation message acknowledging that you have been opted out.
No further SMS messages will be sent unless permitted by your subsequent consent or request.
If you have opted out and need assistance, call 859-696-2672 or email hello@aquaticgallery.com.
6. Help
Reply HELP or SUPPORT for assistance.
You may also send either keyword to 859-696-2672.
We will provide assistance instructions and may ask you to describe the nature of your question so an associate can help.
An associate will respond as soon as available. Immediate or continuous live-chat availability is not guaranteed.
For assistance outside SMS, email hello@aquaticgallery.com, call 859-696-2672, or visit AquaticGallery.com.
Reply STOP to opt out of SMS communications.
7. Supported Carriers
SMS delivery is subject to the availability and functionality of participating wireless carriers.
Carriers are not liable for delayed or undelivered messages.
Message delivery cannot be guaranteed and may be affected by circumstances outside Aquatic Gallery’s control, including wireless network availability, carrier limitations, device functionality, filtering, or technical issues.
8. Customer Responsibilities
You are responsible for ensuring that the mobile number you use belongs to you or that you are authorized to use it.
If your mobile number changes or is reassigned, notify Aquatic Gallery or opt out before discontinuing use of the number.
Do not use another person’s mobile number to communicate with Aquatic Gallery without authorization.
9. Privacy
Your privacy is important to us.
Aquatic Gallery does not sell, rent, trade, or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Our collection and use of information associated with SMS communications is governed by our SMS Privacy Policy.
SMS Privacy Policy: https://aquaticgallery.com/sms-privacy-policy/
10. Changes to the SMS Program
Aquatic Gallery may modify, suspend, or discontinue its SMS customer-service program.
We may also update these SMS Terms & Conditions periodically. Updated terms will be posted on this page.
Changes to these Terms do not authorize Aquatic Gallery to send messages beyond the scope of a customer’s consent or request.
You may opt out at any time by replying STOP.
11. Termination
Aquatic Gallery reserves the right to terminate or restrict access to its SMS customer-service channel where necessary, including in cases of misuse, abuse, fraudulent activity, unlawful activity, or violations of these Terms & Conditions.
12. No Guarantee of Immediate Response
Text messaging is offered as a convenience for customer communication.
Aquatic Gallery does not guarantee an immediate response to SMS inquiries. Response times depend on associate availability and the nature of the assistance requested.
For time-sensitive customer-service matters, call 859-696-2672 rather than relying solely on a text message. Text messaging should not be used as an emergency service.
13. Contact Information
For questions about these SMS Terms & Conditions or Aquatic Gallery’s messaging program, contact:
Aquatic Gallery
Richmond, Kentucky
Phone: 859-696-2672
Email: hello@aquaticgallery.com
Website: AquaticGallery.com
For SMS assistance, reply HELP or SUPPORT. To stop SMS messages, reply STOP.